PRIVACY POLICY – CHICKEN ROAD GAME (CANADA)

1. Introduction

Chicken Road Game (“we”, “us”, “our” or “the Company”) is dedicated to protecting your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, mobile apps, or otherwise engage with our online gaming services (collectively, the “Platform”).

By using our Platform, you agree to the practices described in this Policy. If you do not agree, please refrain from using our services.

2. Applicability and Legal Framework

2.1 Scope

This Policy applies to all data processed by Chicken Road Game in Canada, including any personal information collected through our website, mobile applications, or other digital platforms.

2.2 Governing Laws

We strive to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as any other applicable Canadian federal or provincial privacy legislation. Where required, we also adhere to sector-specific regulations (e.g., anti-money laundering obligations).

3. What Information We Collect

3.1 Account and Registration Data

Examples: Name, date of birth, residential address, email, phone number, username and password.
Purpose: To set up and manage your account, verify your identity (e.g., for age confirmation, anti-money laundering compliance), and provide you with access to our games.

3.2 Financial and Transaction Data

Examples: Payment information (credit/debit card details, e-wallet accounts), transaction records of deposits, withdrawals, winnings, losses.
Purpose: To process financial transactions (funding your account, paying out winnings), comply with legal obligations (e.g., anti-money laundering laws), and fulfill contractual requirements (e.g., refunds, audits).

3.3 Technical and Usage Data

Examples: IP address, device identifiers, operating system, browser type, log files, usage patterns, cookies and similar tracking technologies.
Purpose: To maintain technical security of our Platform, optimize user experience, gather statistics on usage, and detect/prevent fraud.

3.4 Communications Data

Examples: Emails, chat logs, customer support inquiries, phone call recordings (if you are informed about the recording).
Purpose: To respond to your questions, improve service quality, and maintain transaction or inquiry logs for legal and compliance reasons.

3.5 KYC and Verification Documents

Examples: Scans of government-issued IDs, proof of address, additional documentation for source of funds.
Purpose: To fulfill legal requirements (e.g., anti-money laundering regulations), confirm your eligibility to play (age, location), and ensure account security.

4. Use of Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking methods:

Essential Cookies: Necessary for the operation of our Platform (enabling login sessions, security, etc.).
Analytics and Performance Cookies: To evaluate the way players use the Platform and improve our services.
Advertising Cookies (if applicable): To offer customized promotional messages, subject to consent if required by Canadian privacy law.

You can manage or disable cookies via your browser settings. However, some functionalities may be limited if you block essential cookies.

5. How We Use Your Information

To Provide Services: We use personal data to allow you to register, deposit funds, participate in games, and process payouts.
To Ensure Compliance: We process data for age verification, anti-money laundering, fraud prevention, and other legal obligations.
To Communicate: We may contact you about account updates, promotional offers (if you opted in), changes to our terms, or important security notices.
To Improve Our Platform: We analyze aggregated and/or anonymized usage data to enhance the user experience, develop new features, and detect technical issues.

6. Sharing and Disclosure of Data

6.1 Service Providers

We may employ third-party companies (e.g., payment processors, IT infrastructure providers, analytics services) that process personal data on our behalf as “data processors” or “service providers.” They are contractually obligated to maintain the confidentiality and security of the data.

6.2 Legal and Regulatory Disclosures

If mandated by law or government authority (e.g., FINTRAC under AML laws), or to protect our rights (including in court proceedings), we may disclose your information. We may also share data with law enforcement if necessary to investigate potential fraud or other illegal activity.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets involving Chicken Road Game, your personal data may be transferred to relevant parties, subject to confidentiality obligations and lawful conditions.

7. Data Security and Retention

7.1 Security Measures

We implement reasonable technical and organizational measures (encryption, firewalls, secure servers, limited access) to protect personal data from unauthorized access, alteration, or disclosure. While no system is entirely foolproof, we continuously strive to maintain a robust security posture.

7.2 Retention Period

We keep personal data only as long as needed for the purposes described in this Policy (e.g., fulfilling contractual obligations, satisfying legal or regulatory requirements). Once the retention period or purpose is met, data is deleted or anonymized, unless further retention is mandated by law.

8. Your Privacy Rights

Under PIPEDA or other provincial privacy statutes, you may have the right to:

Access: Request details about personal data we hold about you.
Rectification: Correct any inaccurate or incomplete data.
Withdrawal of Consent: Where processing is based on your consent, you can revoke that consent at any time (with future effect).
Complaints: Lodge a complaint with a privacy commissioner or relevant authority if you believe your rights have been infringed.

To exercise these rights, please contact us using the details in Section 10. We may need to verify your identity to ensure data is disclosed to the correct individual.

9. Children’s Privacy

Chicken Road Game does not knowingly collect personal information from individuals under the legal gambling age (18 years or older, or as per provincial law). If we discover that a minor has created an account, we will delete or lock the account and may cancel any associated winnings.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any data protection rights, please contact:

Chicken Road Game – Data Protection Officer
[Mailing Address]
[Phone Number]
[Email Address]

11. Updates to This Policy

We reserve the right to modify or update this Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on our Platform, and by continuing to use our services after such updates, you agree to the revised Policy.